Enterprise Communication Hub | Chat System Design | 2024
Challenge
Organization needed centralized internal communication system
Required complex role-based permission structure
Messages needed proper archival and search capabilities
System needed to support both quick access and detailed interactions
Process (wireframe pictured right)
Phase 1: Core System Design
Analyzed communication patterns and user needs
Mapped role-based permission requirements
Created channel organization hierarchy
Designed messaging interaction patterns
Developed notification system architecture
Phase 2: Enhanced Accessibility
Implemented dual-navigation system
Integrated user avatar system
Created full-page chat hub interface
Enhanced visual identification in threads
Solution
Core Features
Floating chat interface with unread indicators
Hierarchical channel organization
Pinned/private/muted states
Threaded conversations
Real-time updates
Comprehensive archiving system
Global search functionality
Access & Navigation
Quick-access dropdown menu
Full-page chat hub view
User avatar integration
ABC-ordered user lists
Permission Structure
Role-based access control
Granular admin capabilities
User-specific settings management
Visual Showcase
Navigation Flow
Floating chat to expanded view
Dropdown vs full-page navigation
Channel Management
Channel states and organization
Threading implementation
Archive settings interface
Permission Systems
Admin vs user views
Settings management interfaces
Message Interaction
Chat bubbles and threading
Avatar integration
Real-time updates
Impact
Improved internal communication efficiency
Enhanced user engagement through dual navigation
Streamlined message organization and retrieval
Increased accessibility through flexible viewing options
Tools Used
Figma • Balsamiq • UX Design • Information Architecture • Real-time Systems Design
Admin Chat Interface - Phase 1 Prototype
Admin Chat Interface - Phase 2 Prototype